From Blueprint to Breakthrough: How Verz Crafted a Secure & Collaborative Intranet for C.U.Lines
C.U.Lines (China United Lines) , a global shipping logistics leader with dual headquarters in Shanghai and Singapore, needed to streamline its internal operations. Facing the challenge of connecting a vast, geographically dispersed workforce, they sought a robust, modern SharePoint-based intranet portal.
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PLATFORM
SharePoint Online
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INDUSTRY
Liner Shipping Company
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Services & App
UIUX, SharePoint Online,
Viva Engage
Key Results & Impact after engaging services with Verz
- 85% increase weekly active user rate.
- 1,000+ monthly views on news and announcements.
- 92% increase search success rate.
- Up to 95% improved Efficiency & Productivity
- Up to 88% user satisfaction rating.
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Challenges
C.U.Lines faced several key challenges in their pursuit of a modern intranet portal. Firstly, connecting their geographically dispersed workforce, with dual headquarters in Shanghai and Singapore, presented significant communication hurdles. Secondly, protecting sensitive information and ensuring compliance within the highly regulated shipping logistics industry was a top priority, raising document security concerns. Thirdly, existing systems lacked the functionality to foster seamless teamwork and knowledge sharing, highlighting the need for enhanced collaboration capabilities. Fourthly, inefficient processes and outdated systems were hindering productivity, necessitating streamlined workflows. Finally, there was a clear need for an intuitive and engaging platform design to drive user adoption and maximise the intranet’s effectiveness.

Solutions
At Verz Design, we delivered a comprehensive SharePoint Online-based intranet solution tailored to C.U.Lines’ specific needs. Our approach centered on several key areas to provide a powerful and effective digital workspace.
Enhanced User Experience (UX):
We focused on providing an exceptional user experience. Verz Design implemented an intuitive and user-friendly interface leveraging modern SharePoint Online design principles. This included incorporating responsive design to ensure seamless access across devices, empowering C.U.Lines’ employees to engage with the intranet from any location and on any device.
Integrated Social Communication & Collaboration (Viva Engage):
Verz Design integrated social communication and collaboration to foster connectivity and knowledge sharing. We embedded Viva Engage directly into the intranet, creating a dynamic platform for real-time communication and community engagement. This also facilitated knowledge sharing through employee vlogs and discussions, encouraging a more connected and collaborative work environment.
Dynamic Organisational Chart:
Verz Design developed a dynamic, interactive organisational chart using SharePoint’s data capabilities. This provided C.U.Lines with improved workforce visibility and a clear understanding of company hierarchy, streamlining internal communication and organisational clarity
Advanced Document Security:
Verz Design implemented advanced document security to protect C.U.Lines’ sensitive information. We utilised SharePoint’s granular access control policies to ensure that only authorised personnel could access specific documents. Additionally, we implemented user-specific and dynamic watermarking for document authenticity, adding a layer of protection and accountability to document handling.
Additional SharePoint Features:
Verz Design incorporated a range of additional SharePoint features to enhance functionality and streamline processes. This included implementing intelligent document search functionality using SharePoint’s search capabilities, empowering employees to quickly and efficiently find the information they need. We also created a centralised platform for news, announcements, and company updates using SharePoint communication sites, keeping employees informed and connected. To foster engagement and gather valuable feedback, we developed a suggestion portal and an employee activities section. Furthermore, we streamlined onboarding for new hires with SharePoint pages and document libraries, providing easy access to essential guidelines and resources. Finally, we leveraged SharePoint workflows to automate and optimise internal processes, increasing efficiency and reducing manual effort.
Full Results Summary & Impacts
- Increased User Engagement & Adoption:
- 85% weekly active user rate.
- 1,000+ monthly views on news and announcements.
- 92% search success rate.
- Enhanced Collaboration:
- 60% increase in document co-authoring.
- 45% increase in Viva Engage engagement.
- Strengthened Security & Compliance:
- 90% reduction in unauthorised document sharing.
- Full adherence to company data security policies.
- Improved Efficiency & Productivity:
- 40% reduction in document retrieval time.
- 35% reduction in process completion time.
- 95% employee intranet onboarding completion within the first month.
- High Employee Satisfaction:
- 88% user satisfaction rating.
- 75% Net Promoter Score (NPS).
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We would love to hear from you. Drop us a line and we’d love to schedule a time to get to know your needs better.
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